Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, business name, and profile information. If you create a branded tenant, we also collect your subdomain, logo, and branding preferences.

Payment Information

When you make a purchase, payment details are processed securely through third-party gateways (Razorpay, Stripe, PayPal, etc.). We do not store your full card numbers or banking credentials on our servers. We retain transaction records, billing address, and payment confirmations for accounting and compliance.

Usage Data

We automatically collect information about how you interact with the Service, including:

• Log data: IP address, browser type, device information, operating system, and access times.
• Usage analytics: pages visited, features used, session duration, and click patterns.
• Communication data: messages, consultation bookings, and support tickets (stored to provide the Service).
• Location data: approximate location derived from IP address (if permitted).

Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to enhance your experience. See the Cookies section below for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Create and manage your account and branded tenant.
• Process transactions and send billing notifications.
• Communicate with you, including customer support and service updates.
• Personalize your experience and deliver relevant content.
• Improve our Service through analytics and research.
• Ensure security, prevent fraud, and enforce our Terms of Service.
• Comply with legal obligations and lawful requests.
• Send marketing communications (where you have consented; you may opt out at any time).

3. How We Share Your Information

We do not sell your personal data.

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Service (payment processors, hosting providers, email services, analytics). They are bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental request, or to protect our rights, property, and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred with notice to you.
• With Your Consent: When you explicitly authorize us to share your information.

We do not share your data with advertisers for their own marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls and authentication requirements.
• Regular security audits and monitoring.
• Secure, hosted infrastructure with firewalls and intrusion detection.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function (authentication, security, load balancing).
• Analytics Cookies: Help us understand how the Service is used and improve performance.
• Preference Cookies: Remember your settings, language, and theme choices.
• Marketing Cookies: Used only with your consent to deliver relevant advertisements.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. By continuing to use the Service, you consent to our use of cookies as described herein.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required for legal, accounting, or security purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection & Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Withdraw consent where processing is based on consent.
• Lodge a Complaint: File a complaint with your local data protection authority.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the Information Technology Act, 2000 and its associated rules (including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011) for users in India.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sotor Easy Life Technologies LLP
Nagpur, Maharashtra, India
Email: [email protected]